Fazuludeen A

Welcome to My Professional Portfolio

Fazuludeen A | Assistant Manager | Telecom Operations & Delivery Management

With 13+ years of experience in the Telecom industry, I specialize in operations management, team leadership, KPI governance, and client delivery within large-scale enterprise environments. My professional journey spans roles from Executive and SME to Team Lead and Assistant Manager, with strong ownership of people, performance, and process excellence.

I have led and managed high-performing teams at Tata Consultancy Services (TCS), ensuring productivity, quality, and SLA adherence across operations. My experience includes stakeholder coordination, WBR/MBR/QBR presentations, performance management, workforce planning, and continuous improvement initiatives. I am known for disciplined execution, strong communication, and the ability to drive consistent results while maintaining high levels of employee engagement and customer satisfaction.

My Expertise

  • Telecom Operations Management – End-to-end delivery, SLA governance, and operational excellence
  • Team Leadership & Performance Management – Leading large teams, reviews, coaching, and recognition
  • KPI & SLA Management – Monitoring performance metrics and driving corrective actions
  • Client & Stakeholder Coordination – Primary point of contact for clients, escalations, and reviews
  • Business Reviews (WBR / MBR / QBR) – Preparing and delivering structured performance presentations
  • Process Improvement & Cost Optimization – Lean Six Sigma–driven efficiency initiatives
  • Workforce Planning & Resource Management – Shift rosters, capacity planning, and coverage optimization
  • MIS Reporting & Data Analysis – Dashboards, insights, and management decision support

Professional Journey

I began my professional journey in the Telecom operations domain, building a strong foundation in delivery execution, quality management, and performance tracking. Over the years, I progressed through roles including Executive, SME, Team Lead, and Assistant Manager, gaining hands-on experience in people management, KPI ownership, and client-facing operations.

Currently, I am working as an Assistant Manager at Tata Consultancy Services (TCS), where I lead operations teams supporting telecom clients. My responsibilities include managing daily operations, driving SLA adherence, conducting performance reviews, handling client escalations, and delivering WBR/MBR/QBR presentations. Through disciplined execution, data-driven decision-making, and strong stakeholder collaboration, I consistently deliver stable operations, improved performance, and high customer satisfaction.

Vision & Dedication

I thrive in dynamic operational environments that demand strong leadership, performance discipline, and consistent delivery. My vision is to grow as an Operations Leader, driving high-performing teams, meeting business objectives, and delivering reliable, scalable operations that create long-term value for clients and organizations.

With extensive experience in telecom operations, people management, and KPI governance, I am deeply committed to continuous improvement, accountability, and execution excellence. I focus on building engaged teams, strengthening processes, and collaborating closely with clients and stakeholders to ensure service stability, customer satisfaction, and sustained operational success.

Fazuludeen A

Name: Fazuludeen A

Email: fazulu10@gmail.com

Mobile: +91 7299578144, 7550113811

Location: Chennai, Tamil Nadu, India

My Skills

Having worked within the industry for over 13+ Years, I have developed a wide range of skills that would meet and exceed the expectations for the role.

I would relish the opportunity to bring this level of success to your company. If you would like to get in touch to discuss my application and arrange an interview, you can contact me.

AREAS OF EXPERTISE


98%
97%
95%
96%
97%
98%

Well versed with


95%
97%
93%
96%
98%
97%

Language Skill

Language is absolutely central to your learning: without it, you cannot make sense or communicate your understanding of a subject.

  • English
  • Tamil
  • Hindi

My Experience

13+ Years Experience

Above and beyond my experience and capabilities I have been commended for my high level of interpersonal skills and my naturally engaging personality. My motivations include learning new things, the challenge of meeting the needs of an organisation, and ensuring high-quality outcomes.

Tata Consultancy Services (TCS)

Tata Consultancy Services (TCS)

As Assistant Manager
Mar 2013 – Present
Duration: 13+ years
Location :Chennai



Key Result Areas:

  • Led and managed team operations to ensure productivity, quality, and SLA adherence.
  • Conducted performance reviews, provided feedback, and recognized high performers.
  • Planned workload allocation based on business priorities and resource availability.
  • Coordinated with internal and client stakeholders to meet and exceed KPI targets.
  • Delivered Weekly, Monthly, and Quarterly Business Reviews (WBR/MBR/QBR) to clients and senior management.
  • Mentored, trained, and onboarded new team members for smooth transition and productivity.
  • Drove process improvement and cost optimization initiatives across operations.
  • Used data analysis to forecast trends and support management decision-making.
  • Organized team-building activities to foster collaboration and a positive work culture.
  • Acted as the key point of contact for client communication and escalations.
  • Monitored daily performance metrics and initiated corrective actions to address gaps.
  • Ensured compliance with organizational policies, process guidelines, and audit requirements.
  • Managed shift rosters, attendance, and leave planning to maintain optimal coverage.
  • Supported transition of new processes and stabilized operations during ramp-ups.
  • Handled escalations proactively to minimize business impact and improve customer satisfaction.
  • Collaborated with quality teams to improve accuracy, efficiency, and process adherence.
  • Prepared detailed MIS reports and dashboards for senior management reviews.
  • Drove employee engagement initiatives to improve retention and team morale.
  • Identified training needs and coordinated refresher sessions to upskill team members.
  • Supported talent identification and succession planning within the team.
  • Participated in client audits, reviews, and compliance discussions.
  • Contributed to continuous improvement initiatives aligned with organizational goals.



ACME

ACME Job Solutions Pvt. Ltd.

As HR Recruiter
Jul 2012 – Dec 2012
Location: Chennai
Duration: 6 months



Key Result Areas:

  • Interpreted client hiring requirements and sourced suitable candidates through job portals.
  • Conducted high-volume telephonic screenings (100+ calls per day) to assess candidate suitability.
  • Scheduled interviews and coordinated communication between candidates and clients.
  • Maintained follow-ups with candidates through selection, onboarding, and probation stages.
  • Ensured timely closure of hiring requirements with accurate documentation.

CAREER ACHIEVEMENTS:

  • Lean Six Sigma Green Belt certified – Completed a project focused on KPI improvement.
  • Service & Commitment Award (TCS) – Recognized for consistent performance and dedication.
  • Multiple Client Appreciations – Awarded for process improvements and timely delivery.
  • Top Performer Ratings – Consistently rated among the top performers in annual appraisals.
  • Feedback Influencer & Xcelerate Warrior – Certificates earned for leadership and impact.
  • Bronze Medalist – TCS Olympiad Chess Tournament.


Education

My Educational Background

Pondicherry-University

MBA – Human Resources

From Pondicherry University

In 2014
Madras-University

B.Com – General

From Madras University

In 2012

Training & Certifications:

  • Lean Six Sigma Green Belt – KPI Improvement Project.
  • Wings 1 – HR Domain Curriculum.
  • Generative AI Competency – Completed.
  • Internal leadership, process, and performance management training (TCS).

Contact Me

Lets Keep In Touch

  • Address

    Chennai, Tamil Nadu, India

  • Mobile number

    +91 7299578144, 7550113811

  • Email address

    fazulu10@gmail.com

  • Social profiles

Leave me a message

My Resume

Declaration

I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes therein, immediately.

Fazuludeen A

Download My Resume